Privacy & Refund Policy

Dinolabs Tech Services (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose information about our clients, website visitors, and users of our services.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, billing details, and any other details provided by you.
Usage Information: Information about how you interact with our website and services, including IP addresses, browser type, and device information.
Third-Party Data: Information provided by third-party integrations or services connected to our platform.

2. How We Use Your Information

We use the information collected to:

Provide and improve our services.
Communicate with you about updates, promotions, or changes to our terms.
Process payments and manage your account.
Ensure compliance with legal obligations.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

Service Providers: Third parties that assist with payments, hosting, or customer support.
Legal Authorities: If required by law or to protect our rights.

4. Data Security

We implement appropriate technical and organizational measures to secure your information. However, no method of transmission or storage is completely secure.

5. Your Rights

You may have the following rights, subject to applicable laws:

Access and review your data.
Request correction or deletion of your data.
Opt out of marketing communications.

6. Cookies and Tracking

We use cookies and similar technologies to improve your experience. You can manage your cookie preferences through your browser settings.

7. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be communicated through our website or other channels.

Refund Policy

Dinolabs Tech Services aims to provide high-quality software solutions and services. This Refund Policy outlines the terms under which refunds may be issued.

1. Eligibility for Refunds

Refunds may be issued under the following conditions:

Services were not delivered as agreed in the signed contract.
There is a technical issue with the software that cannot be resolved within a reasonable time.
A written cancellation request is submitted within the specified refund window.

2. Non-Refundable Items

Fees for services already delivered or implemented.
Monthly subscription fees after the billing period has commenced.
Customization or one-time setup fees.

3. Refund Process

Refund requests must be submitted in writing to dinolabs.tech@gmail.com
Refunds will be processed within 30 business days upon approval.

4. Cancellation of Services

Clients may cancel ongoing services with 30days written notice. Refunds will be provided for unused portions of prepaid services, if applicable.

5. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Updates will be communicated via our website or email.